Laydeez Frequently Asked Questions (FAQs)

Your order confirmation will be e-mailed to you within 30-minutes of placing a successful order.

Your card is only charged once for the amount of the items you purchased, when those items are shipped.

We charge your card at the time the order is successfully placed.

You may check the status of your order by logging in to your account, clicking on “Orders,” and clicking in to the corresponding “Order Details,” accordingly.

Orders typically ship within 1-2 business days of being placed. Please see our Delivery & Shipping Policy for more detailed information regarding shipping times and services.

You will be sent a shipping notification e-mail that includes your tracking information once your order ships.

Yes we do offer international shipping.

If you are having problems with you order, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. You may also contact Customer Service at 0775310954 / 0117255545 between the hours of 8:00 AM to 5:30 PM PST Monday through Saturday.

Unfortunately, we are unable to make changes to your order once it has been placed. If you are attempting to cancel your order, please call our Customer Service department immediately. Once our warehouse has fulfilled the order, we are unable to cancel it.

Unfortunately, we are unable to make any changes to an existing order. However, if you place a new order that can be shipped with your existing order, usually within 24-hours, we will refund you the shipping cost on your new order.

On the rare occasion that the item you ordered is out of stock or damaged, we will cancel your order. We assure you that this is not a common occurrence. Your order may also be canceled due to fraud prevention measures. In either case, you will be notified by us.

You may return an item to us, so long as it meets Return Policy. You can view our Return Policy by visiting the link below. https://www.laydeez.lk/return-policy/. You may also contact our Customer Service office to obtain a Return Order Number.

Returns are processed within 3 business days of us receiving your package.

You may find our Size Chart here. Please remember that this should only be used as a general guide for sizing.

We appreciate your enthusiasm and wanting to be a reseller of Laydeez merchandise. At this time we do not offer reseller/wholesale accounts. However, you may purchase directly from Laydeez via our website at laydeez.lk.